VirtualVOI

A simple, easy-to-use and compliant application that allows you to verify the identity of your clients without ever meeting face-to-face

VirtualVOI is an online anti-fraud platform that removes the need for legal and financial representatives to physically conduct face-to-face verification of identity checks.

VirtualVOI is the industry’s most advanced and unique Verification of Identity (VOI) technology.

Combining the latest facial recognition biometric technology and document verification services (DVS) to perform instant verification checks, VirtualVOI ensures your client is who they say they are.

Once the verification is complete, a comprehensive VOI report is delivered instantly back to you with supporting documentation and details of any authenticity concerns.

VirtualVOI key features:

Facial Biometric Technology

VirtualVOI’s facial biometric technology compare’s the facial features between a government certified image, such as a driver’s licence or passport, and the photo taken by your client to verify the authenticity. The verification process uses Artificial Intelligence (AI) technology that is constantly improving.

Document Verification Services

The Document Verification Service (DVS) is an international online system that allows organisations to submit your client’s identity documents and have their identity information checked to ensure it is valid across government and global records. This helps protect governments, businesses and Australians from identity crime.

Optical Character Recognition

Our Optical Character Recognition (OCR) technology recognises text inside images, such as scanned documents and photos. OCR technology saves time by reading and scanning your client’s document data and automatically pre-fills data fields. This removes common human errors, such as incorrectly filling in the wrong data.

Benefits of VirtualVOI

  • $0 set up fee – simply pay per verification
  • Easy guided workflow – your clients will be prompted through each step
  • Instant VOI reports – detailing all you need to know
  • Reduce identity fraud and business risk – designed to help you meet the latest ARNECC VOI standard
  • Securely stored – easily access reports on demand for up to 9 years  

How does VirtualVOI it work?

Log on to your account at thesearchpeople.com.au

Click the VirtualVOI tab and enter the Matter Reference, Clients Name, and their Mobile Phone Number

Your client will receive a text message with guided instructions on how to perform the appropriate checks

The report is instantly delivered back to you

VirtualVOI is the quickest, easiest and most compliant way of verifying your client and mitigating fraud

Contact The Search People today and get free access to VirtualVOI.

Frequently Asked Questions

How does the VirtualVOI technology work?

VirtualVOI uses the latest facial biometric verification technology to compare facial features of a client’s photograph against clients’ identity documents, delivering an efficient and powerful virtual alternative as more firms move to working from home conditions to comply with social distancing measures.

The technology also enables practitioners to verify the client’s identity documents against government sources using Document Verification Services (DVS) and Optical Character Recognition (OCR) of document data.

When the property buyer or seller finishes their VOI a report is instantly delivered to the respective legal/ financial representatives The Search People online ordering platform.

What is Facial Biometric Technology?

VirtualVOI’s facial biometric technology compare’s the facial features between a government certified image, such as a driver’s licence or passport, and the photo taken by your client to verify the authenticity. The verification process uses Artificial Intelligence (AI) technology that is constantly improving.

What is the Document Verification Service (DVS)?

The Document Verification Service (DVS) is an international online system that allows organisations to submit your client’s identity documents and have their identity information checked to ensure it is valid across government and global records. This helps protect governments, businesses and Australians from identity crime.

What is Optical Character Recognition (OCR)?

Optical Character Recognition (OCR) technology recognises text inside images, such as scanned documents and photos. OCR technology saves time by reading and scanning your client’s document data and automatically pre-fills data fields. This removes common human errors, such as incorrectly filling in the wrong data.

Is VirtualVOI designed to help meet the ARNECC standard?

VirtualVOI supports best practice verification and retention of evidence as prescribed by the Australian Registrars’ National Electronic Conveyancing Council (ARNECC).

For the latest ARNECC Model Participation Rules including guidance notes please visit:

ARNECC – www.arnecc.gov.au

ARNECC – Position Statement (19 March 2020) – Client Authorisation and Verification of Identity as a result of COVID-10.

How much does VirtualVOI cost?

VirtualVOI is now available via the The Search People’s online platform at no additional cost. Verification of Identities are on a per transaction basis at very competitive prices.  Click here to enquire about our pricing.

What do I need to tell my client?

Your client will need to have a specific combination of identity documents that are original government issued ID documents.  

The most common combinations include:

  • Australia Passport + Australia Drivers Licence; or
  • Australian Drivers Licence + Birth Certificate + Medicare Care Card

Click here for a full lust of combination options.

Where can legal and financial professionals’ access VirtualVOI?

VirtualVOI is now available via the The Search People’s online platform.  If you would like to book a free demonstration, please click here or contact your account manager today.

Not a The Search People client? No problem. Click here or phone us on 1300 298 111 to set up a free account and receive the best rates for property information in Australia – guaranteed!

Access VirtualVOI for FREE

The Search People

Sydney | Melbourne | Brisbane